Cancellation Policy

Bookings of up to 7 night duration

Reservations may be amended or cancelled free of charge up to 6pm, London time, 2 days prior to your arrival. Cancellations made after this time will result in the charge of 1 night’s accommodation.

e.g. If your arrival day is Wednesday, you must cancel no later than 6pm, London time, on the preceding Monday.

Failure to cancel by the specified time or non-arrivals will result in the full charge of 1 night.

Bookings of 8 & 14 night duration

Reservations may be amended or cancelled free of charge up to 6pm, London time, 4 days prior to your arrival. Cancellations made after this time will result in the charge of 2 nights’ accommodation.

e.g. If your arrival day is Friday, you must cancel no later than 6pm, London time, on the preceding Monday.

Failure to cancel by the specified time or non-arrivals will result in the full charge of 2 nights.

Bookings of 15 & 28 night duration

Reservations may be amended or cancelled free of charge up to 6pm, London time, 7 days prior to your arrival. Cancellations made after this time will result in the charge of 3 nights’ accommodation.

e.g. If your arrival day is Friday, you must cancel no later than 6pm, London time, on the preceding Friday.

Failure to cancel by the specified time or non-arrivals will result in the full charge of 3 nights.

To cancel contact us by email: office@pennclub.co.uk or phone: +44 (0) 20 7636 4718.